3290 North Ridge Road Suite 310
Ellicott City, MD 21043
Phone 1 (855) 292-8900
DGA Premier's Live Service Appointment scheduling center provides your customers with a professional service scheduling experience without the cost of a full-time employee or in-house BDC.
Our experienced service representatives:
DGA Premier's Live Service Reservation Center is flexible to your business.
DGA Premier's live reservation coordinators proactively call your customers to schedule their
service appointments. DGA Premier guarantees an 85% contact rate. Once your customers have been reached, the appointment will be scheduled in your dealership's scheduling software.
Outbound scheduling examples:
DGA Premier's live agents will call your customers after their Sales or Service visit to make sure they are completely satisfied. Should a customer be less then 100% satisfied with their Sales or Service experience, DGA Premier will provide an instantaneous e-mail notifying you and your staff of the issue allowing time for correction prior to the customer receiving the manufacturer's survey. All DGA Premier clients receive a user name and log in for the DGA Premier website where dealers can manage customer alerts, view employee performance, dealer performance, and monthly reporting.